Privacy Policy

Prehab Zone Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains:

• What personal information we collect and why.
• How we store, use, and disclose your information.
• How you can access or correct your information.
• How you can make a complaint.

We may collect the following types of information:

• Personal details – name, date of birth, address, phone number, email.
• Health information – medical history, exercise or dietary information, surgery details, health goals, and other information provided by you or your healthcare provider.
• Account information – login details, preferences, and communication history.
• Payment details – credit card or bank account information (processed via secure payment providers).
• Technical information – IP address, device type, browser, and usage data from our website or app.

We may collect information when you:

• Register or create an account on our portal.
• Complete questionnaires, assessments, or forms.
• Communicate with us via email, phone, or online chat.
• Are referred by your healthcare provider.
• Use our website, app, or other online services.

We may also collect information from third parties (such as your referring surgeon or physiotherapist) if you have consented to this.

We collect, store, and use your personal information to:

• Provide you with our prehabilitation programs and related services.
• Communicate with you about your care and account.
• Coordinate with your healthcare providers.
• Improve our services and user experience.
• Meet our legal and regulatory obligations.

We will only collect the information we need for these purposes.

We may disclose your personal information to:

• Your nominated healthcare providers (with your consent).
• Our staff, contractors, and service providers (such as IT support, payment processors) who assist in delivering our services.
• Regulators or law enforcement agencies if required by law.

We store your personal and health information securely, using encrypted systems and access controls to protect it from unauthorised access, modification, or disclosure.

When we no longer need your personal information, we will securely destroy or de-identify it in accordance with legal requirements.

While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information overseas in accordance with the Australian Privacy Principles.

You may request access to your personal information or ask us to correct it at any time by contacting us (see Section 11).

We will respond within a reasonable time and may require identity verification before providing access.

Our website uses cookies and analytics tools to improve functionality and monitor performance. You can disable cookies in your browser settings, but this may limit your use of certain features.

If you believe we have breached your privacy, you can contact us (see Section 11). We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Privacy Officer
Prehab Zone Pty Ltd
Email: [email protected]

We may update this Privacy Policy from time to time. The latest version will always be available on our website.